Privacy Policy

Introduction

Welcome to ZenroAI! Your privacy is important to us, and we are committed to safeguarding it. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services.

Data We Collect

We may collect the following information:

  • Personal Information: Name, email address, phone number, payment details, and account preferences.
  • Business Information: Business name, location, services offered, staff schedules, and contact information.
  • Customer Data: Information processed on behalf of businesses, such as customer names, booking details, feedback, and preferences.
  • Technical Data: IP address, device type, operating system, browser type, and log files.
  • Cookies and Tracking Data: Session cookies, analytics cookies, and other tracking technologies.

How We Use Your Data

We use your data to:

  • Provide and improve our services.
  • Manage bookings, payments, and customer communications.
  • Send service updates, marketing materials, and support responses.
  • Enhance user experience through analytics and feedback.
  • Comply with legal obligations.

How We Share Your Data

We may share your data with:

  • Third-Party Service Providers:
    • Payment Processors: Stripe, PayPal, or similar for secure payments.
    • Analytics Toolsq: Google Analytics or Mixpanel to analyze platform performance.
    • Communication Platforms: Mailchimp, WhatsApp, or SMS providers for customer interactions.
  • Integrated Platforms: Tools like Fresha, Treatwell, or other booking systems to streamline your operations.

Legal Authorities: When required to comply with applicable laws or to protect our legal rights.

Data Retention

We retain your data as follows:

  • Personal and Business Data: Retained as long as your account is active or necessary to provide services.
  • Customer Data: Retained based on active service agreements with our business clients.
  • Data is deleted within 60 days of account closure or upon written request, unless otherwise required by law.

Your Rights

In compliance with GDPR, CCPA, and other applicable laws, you have the right to:

  • Access: Obtain a copy of the data we hold about you.
  • Correction: Update any inaccuracies in your data.
  • Deletion: Request that we delete your data (subject to legal or contractual obligations).
  • Portability: Receive your data in a portable format.
  • Restriction/Objection: Limit or object to specific types of data processing.

To exercise your rights, contact us at [email protected].

Cookies and Tracking Technologies

We use cookies to improve your experience. Types of cookies include:

  • Essential Cookies: Required for core functionality.
  • Analytics Cookies: Track platform usage and performance.
  • Marketing Cookies: Deliver personalized ads.

You can manage or disable cookies through browser settings or our cookie preferences tool.

Data Security

We implement strong security measures, including:

  • SSL encryption for data in transit.
  • Secure servers and access controls for data storage.
  • Regular security audits and monitoring.

International Data Transfers

Data stored or processed outside your region (e.g., the EU or US) is protected through mechanisms such as standard contractual clauses and compliance with GDPR.

Children’s Privacy

Our platform is not intended for individuals under 18 years of age. If we become aware of data collected from minors, we will delete it immediately.

Changes to This Privacy Policy

We may update this policy periodically. Significant changes will be communicated via email or a notification on our platform.

Contact Information

For questions or concerns, contact us at: